Payment and Billing Policy - Pinnacle Blooms Network unit of Bharath Healthcare Pvt. Ltd.
Section 1: Introduction
1.1. Welcome to the Payment and Billing Policy of Pinnacle Blooms Network unit of Bharath Healthcare Laboratories Pvt. Ltd. ("Pinnacle"), operated by Bharath HealthCare Laboratories P LIMITED ("Company").
1.2. This Payment and Billing Policy outlines the terms and conditions governing payment and billing for the Multi-Sensory, Multi-Disciplinary, Integrated Autism Therapy Services offered by the Pinnacle ("Services").
Section 2: Accepted Payment Methods
2.1. Pinnacle accept payment through various methods, including credit cards, debit cards, online payment gateways, UPI, NEFT, IMPS and other payment options as deemed appropriate by the Company.
Section 3: Authorization
3.1. By providing payment information, you authorize the Company to charge the specified amount for the Services.
Section 4: Billing Currency
4.1. All transactions and billing are conducted in the currency specified by the Company at the time of payment.
Section 5: Payment Collection
5.1. Payment for the Services is collected ahead of the month for the month for all the availing Services.
Section 6: Secure Payment
6.1. The Company utilizes secure payment processing methods to ensure the confidentiality and integrity of your payment information.
Section 7: Refund Policy
7.1. Please refer to the Refund Policy for information on our refund process.
Section 8: Payment Confirmation
8.1. Upon successful payment, you will receive a payment confirmation receipt via whatsapp, Pinnacle App or any other communication method as deemed appropriate by the Company.
Section 9: Payment Due Date
9.1. Payment for Services is due at the beginning of the month for all the Services availed during the month.
Section 10: Payment Default
10.1. Failure to make payment or any payment default may result in the cancellation, termination of Services without prior notice.
Section 11: Outstanding Payments
11.1. If you have any outstanding payments, the Company reserves the right to suspend or terminate your access to the Services without prior notice.
Section 12: Payment Disputes
12.1. In the event of a payment dispute, please contact our customer support team for resolution. Refer our Contact Information Section.
Section 13: Automatic Billing
13.1. The Company may offer automatic billing for recurring services, subject to your explicit consent and acceptance of terms.
Section 14: Change in Services Fees
14.1. The Company reserves the right to change the fees for Services at any time without prior notice.
Section 15: Taxes
15.1. All applicable taxes and government levies will be over and above the fee published for the Pinnacle Services and to be paid by the user.
Section 16: Non-Transferable Payments
All payments made for Services provided by Pinnacle are irrevocably non-refundable and non-transferable under any circumstances. By continuing to engage with Pinnacle's Services, you expressly acknowledge and consent to this payment policy and waive any right to dispute or challenge this provision in any forum, jurisdiction, or circumstance.
Section 17: Payment Security
17.1. The Company takes reasonable measures to secure your payment information; however, users are advised to exercise caution while making payments.
Section 18: Payment Records
18.1. The Company will maintain records of payment transactions for its records and compliance purposes.
Section 19: Payment Terms for Special Services
19.1. Specialized Services such as Assessments and others offered by Pinnacle may have unique payment terms, which will be communicated to users at the time of availing such services.
Section 20: Early Termination
20.1. Should you choose to terminate the Services prior to the completion of the agreed-upon term, you acknowledge and agree that no refunds, either partial or full, will be issued under any circumstances. By engaging with Pinnacle's Services, you irrevocably forfeit any and all rights to seek a refund in the event of early termination.
Section 21: Billing Inquiries
21.1. For any billing inquiries or concerns, please contact our customer support team. Refer our Contact Information Section.
Section 22: Right to Suspend Services
22.1. The Company reserves the right to suspend Services for users with outstanding payments or payment defaults without any prior notice.
Section 23: Discontinuation of Services
23.1. Failure to make timely payments may result in the discontinuation of Services without prior notice.
Section 24: Late Payment Charges
24.1. The Company impose late payment charges of 2.9% per month on outstanding payments.
Section 25: Changes to Payment Policy
25.1. The Company reserves the right to modify the Payment and Billing Policy at any time without any prior notice.
Section 26: Acceptance of Payment Terms
26.1. By accessing and utilizing the Services, you hereby affirm that you have meticulously read, comprehensively understood, and unequivocally consent to abide by the terms and conditions stipulated in our Payment and Billing Policy. Your continued engagement with the Services constitutes an irrevocable acknowledgment and acceptance of this Policy, and you thereby forfeit any and all rights to challenge or dispute its terms.
Section 27: Governing Law
27.1. The Payment and Billing Policy is governed by and construed in accordance with the laws of India and is further subject to Pinnacle's Governing Law and Jurisdiction Policy. Any dispute, controversy, or claim arising out of or in relation to this Policy, including the validity, invalidity, breach, or termination thereof, shall be resolved in accordance with the terms set forth in Pinnacle's Governing Law and Jurisdiction Policy. By using the Services, you irrevocably consent to be bound by Pinnacle's Governing Law and Jurisdiction Policy and thereby forfeit any and all rights to challenge or dispute this decision.
Section 28: Contact Information
28.1. If you have any questions or concerns regarding the Payment and Billing Policy, please refer to the Pinnacle Contact Information Section for the most current and accurate contact details.
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