Children and public information
Pinnacle Blooms Network is operated by Bharath Healthcare Laboratories Private Limited (BHCL). In these policies, “we”, “us” and “our” mean BHCL in its operation of Pinnacle Blooms Network.
People may read public information without being enrolled. Children can receive suitable services arranged with the appropriate parent or lawful guardian; 18 is not a minimum therapy age. A named software’s age scope is separate from a service’s clinical suitability.
Adult enquiries and accounts
A person arranging a booking or using an account must be an adult aged 18 or over, or act through the applicable lawful arrangement. Where accounts are offered, a parent or lawful guardian is responsible for a minor’s account and must use their own authorised contact details. This policy does not assert that any particular OTP, login or account feature is available on the public website.
Authority and separate permissions
Tell us your relationship to the child and your authority for the decision. We may need proportionate evidence before disclosing records or accepting a consent instruction. Permission for care, recordings, research, information exchange and public stories must not be collapsed into one blanket permission.
An adult with a disability makes their own choices unless the relevant lawful guardianship or other authority applies; disability alone is not evidence of incapacity.
Wrong or unauthorised use
Email care@pinnacleblooms.org with the subject “Guardian or account-authority concern”, a way to contact you and the information needed to understand your request. You can call 9100 181 181 for guidance. Do not send passwords, OTPs, full card details or unnecessary child records.
Provide the relevant account or enquiry reference if available, without sending passwords or OTPs. Ask the team how to establish authority or correct an inaccurate relationship. Do not create a false guardian identity.
Privacy and updates
See Privacy Policy for the current SPDI request route and phased DPDP children’s-data requirements. We do not claim a blanket healthcare exemption.
This edition is effective from 1 October 2026. It replaces the previous public website wording for this subject. Material changes will be dated here. It does not retrospectively introduce charges or remove rights under an existing agreement.