Who provides the service
Pinnacle Blooms Network is operated by Bharath Healthcare Laboratories Private Limited (BHCL). In these policies, “we”, “us” and “our” mean BHCL in its operation of Pinnacle Blooms Network.
These terms explain our public service-arrangement principles. Your assessment or programme documents identify the actual service, location or delivery mode, professional involvement, agreed fee and booking conditions.
Enquiry, assessment and consent
Calling or sending an enquiry asks our team to contact you; it does not by itself enrol a child or confirm a slot. Before proceeding, discuss what the visit includes, who will meet your child, suitable support and the consent required. We do not assume every child needs every therapy.
The child’s growing self-sufficiency and participation give the work its direction. Goals and progress remain individual. Software, facility registration and professional qualifications have different scopes.
What to agree before paying
- The service or assessment, centre or delivery arrangement and suitable professional.
- The price, currency, taxes or additional charges, payment instructions and what is included.
- Appointment, cancellation, rescheduling, unused-session and refund conditions.
- How the family participates, receives guidance and discusses progress or a concern.
Any booking-specific condition must be supplied before agreement. A public promotion applies only on its stated scope and terms; free telephone guidance does not mean every assessment or therapy is free.
Your participation and our responsibilities
Provide information you are authorised to share, tell the team about relevant needs and ask when a plan or charge is unclear. Our personnel must respect the child’s dignity, preference, communication, comfort and privacy, explain relevant choices and keep records truthful. Suitable support and reviews are professional decisions with family participation; an outcome is not guaranteed.
Changes, concerns and refunds
If a service or booking needs to change, discuss the available options and any disclosed conditions. We do not introduce an undisclosed penalty after payment. Raise an incorrect charge, unprovided service, care concern or other complaint with the receiving team. See Refund and Cancellation Policy and Payment and Billing.
Email care@pinnacleblooms.org with the subject “Service query or complaint”, a way to contact you and the information needed to understand your request. You can call 9100 181 181 for guidance. Do not send passwords, OTPs, full card details or unnecessary child records.
Nothing in this policy removes a right, remedy, complaint route or protection that applicable law gives you. Booking-specific written terms must be disclosed before you agree; they cannot override mandatory law.
This edition is effective from 1 October 2026. It replaces the previous public website wording for this subject. Material changes will be dated here. It does not retrospectively introduce charges or remove rights under an existing agreement.