{ "url": "https://www.pinnacleblooms.org/refund-policy", "title": "Refund & Cancellation Policy", "version": "2026-10-01.1", "effectiveOn": "2026-10-01", "operator": "Bharath Healthcare Laboratories Private Limited", "ownerAuthorisedEdition": true, "independentLegalReviewClaimed": false, "privacyGrievanceOfficer": "Mr. Gokul Krishna Rao", "contact": { "email": "care@pinnacleblooms.org", "phone": "9100 181 181" }, "text": "What applies to your booking Pinnacle Blooms Network is operated by Bharath Healthcare Laboratories Private Limited (BHCL). In these policies, “we”, “us” and “our” mean BHCL in its operation of Pinnacle Blooms Network. The written booking or programme terms supplied before payment explain cancellation, rescheduling, unused-session, transfer and refund conditions for that service. This policy provides the common review principles. An exception agreed in writing by an authorised representative is assessed with those terms and applicable law. Completed and unused services Fees for services properly provided are not ordinarily refundable solely because you later change your mind. Unused prepaid services, cancellations or a change in availability must be reviewed under the conditions disclosed before payment and applicable law. We do not introduce an undisclosed retrospective cancellation penalty or promise a universal cooling-off period. When to ask for billing or service review A duplicate, incorrect, unauthorised or failed-payment charge. A service paid for but not provided, or a cancellation by the provider. A material difference between the agreed service and what was provided. An applicable written exception, refund entitlement or statutory remedy. “No refund” wording must not be used to defeat mandatory rights or avoid reviewing a deficient service or billing error. Where cancellation charges apply under relevant online-sale rules, the provider’s cancellation obligations must also be considered. Make a request Email care@pinnacleblooms.org with the subject “Refund or cancellation review”, a way to contact you and the information needed to understand your request. You can call 9100 181 181 for guidance. Do not send passwords, OTPs, full card details or unnecessary child records. Include the invoice or booking reference, payment date and amount, service concerned, reason and requested resolution. A redacted receipt may help; do not email full card or account credentials. Keep the request and response. We will explain the applicable terms and decision in writing. Accepted refunds follow the authorised payment route within a reasonable period under applicable requirements; this page does not invent a fixed bank-settlement time. Complaints, related terms and updates Applicable online transaction complaint requirements include acknowledgement within 48 hours and redress within one month where the E-Commerce Rules apply. If a response does not resolve the issue, ask for escalation through Contact and Grievance Information. Statutory complaint and dispute rights remain available. Payment and Billing · Service Terms Nothing in this policy removes a right, remedy, complaint route or protection that applicable law gives you. Booking-specific written terms must be disclosed before you agree; they cannot override mandatory law. This edition is effective from 1 October 2026. It replaces the previous public website wording for this subject. Material changes will be dated here. It does not retrospectively introduce charges or remove rights under an existing agreement.", "markdown": "## What applies to your booking\n\nPinnacle Blooms Network is operated by Bharath Healthcare Laboratories Private Limited (BHCL). In these policies, “we”, “us” and “our” mean BHCL in its operation of Pinnacle Blooms Network.\n\nThe written booking or programme terms supplied before payment explain cancellation, rescheduling, unused-session, transfer and refund conditions for that service. This policy provides the common review principles. An exception agreed in writing by an authorised representative is assessed with those terms and applicable law.\n\n## Completed and unused services\n\nFees for services properly provided are not ordinarily refundable solely because you later change your mind. Unused prepaid services, cancellations or a change in availability must be reviewed under the conditions disclosed before payment and applicable law. We do not introduce an undisclosed retrospective cancellation penalty or promise a universal cooling-off period.\n\n## When to ask for billing or service review\n\n- A duplicate, incorrect, unauthorised or failed-payment charge.\n\n- A service paid for but not provided, or a cancellation by the provider.\n\n- A material difference between the agreed service and what was provided.\n\n- An applicable written exception, refund entitlement or statutory remedy.\n\n“No refund” wording must not be used to defeat mandatory rights or avoid reviewing a deficient service or billing error. Where cancellation charges apply under relevant online-sale rules, the provider’s cancellation obligations must also be considered.\n\n## Make a request\n\nEmail [care@pinnacleblooms.org](mailto:care@pinnacleblooms.org) with the subject “Refund or cancellation review”, a way to contact you and the information needed to understand your request. You can call [9100 181 181](tel:+919100181181) for guidance. Do not send passwords, OTPs, full card details or unnecessary child records.\n\nInclude the invoice or booking reference, payment date and amount, service concerned, reason and requested resolution. A redacted receipt may help; do not email full card or account credentials. Keep the request and response. We will explain the applicable terms and decision in writing. Accepted refunds follow the authorised payment route within a reasonable period under applicable requirements; this page does not invent a fixed bank-settlement time.\n\n## Complaints, related terms and updates\n\nApplicable online transaction complaint requirements include acknowledgement within 48 hours and redress within one month where the E-Commerce Rules apply. If a response does not resolve the issue, ask for escalation through [Contact and Grievance Information](/contact-information). Statutory complaint and dispute rights remain available.\n\n[Payment and Billing](/payment-and-billing) · [Service Terms](/terms-of-service)\n\nNothing in this policy removes a right, remedy, complaint route or protection that applicable law gives you. Booking-specific written terms must be disclosed before you agree; they cannot override mandatory law.\n\nThis edition is effective from 1 October 2026. It replaces the previous public website wording for this subject. Material changes will be dated here. It does not retrospectively introduce charges or remove rights under an existing agreement.\n", "legalSources": [ { "title": "Consumer Protection Act, 2019", "url": "https://www.indiacode.nic.in/indiacode/bitstream/123456789/15256/1/eng201935.pdf" }, { "title": "Consumer Protection (E-Commerce) Rules, 2020", "url": "https://consumeraffairs.gov.in/public/upload/files/E%20commerce%20rules_1732703966.pdf" } ], "policyTextSha256": "6d77ce28f3bcb1ff0647b0587c2189f98f8ca058332e212eec244e0ef18b649b", "htmlSha256": "0fd8fd0250d7033b9ca7bbde761ca27b1689db4403ddddc456c995879edb62cf", "historicalSource": { "status": "Historical prior public wording; not the current edition", "url": "https://www.pinnacleblooms.org/refund-policy", "retrievedAt": "2026-09-30T22:01:09.368585+00:00", "htmlSha256": "ac9c825ba37f867235734c3ffa8e1971eb51db0b173d24c28ee1741bcaa11efd", "textSha256": "892e1e33b0c55fdaff859708fabbf0cbf6323bd6cbcfba36578c0e72ce4f3a0a", "printedRevision": "01-10-2026", "text": "LAST REVISION: 01-10-2026 # REFUND POLICY - Pinnacle Blooms Network unit of Bharath Healthcare Laboratories Pvt. Ltd. Bharath HealthCare Laboratories P LIMITED Suchitra, Hyderabad, TS, 500067 India This Refund Policy outlines the terms and conditions governing refunds for products and services purchased from Pinnacle Blooms Network unit of Bharath Healthcare Laboratories Pvt. Ltd. (\"Pinnacle\") operated by Bharath HealthCare Laboratories P LIMITED (\"Company\") and provides specialized Multi-Sensory, Multi-Disciplinary, Integrated Autism Therapy & Allied Services (\"Services\"). ## 1. General Refund Policy 1.1. Definition of Health Seekers: For the purposes of this policy, \"health seekers\" refers to Kids, Parents, Families any individual or entity availing the services or products offered by Pinnacle. 1.2. We, at Pinnacle, are dedicated to providing the highest standard, Multi-Sensory, Multi-Disciplinary, Integrated Autism Therapy Services to our health seekers / customers. 1.3. Due to the nature of medical services and our commitment to patient safety, we do not offer refunds for therapy consultations, treatments, or any other therapy and allied services provided by Pinnacle. All sales are final, and no refunds will be provided. 1.4. By availing our Services or purchasing any products from Pinnacle, you acknowledge and agree to the terms of this Refund Policy, thereby giving your informed consent to the no-refund policy. 1.5 By continuing to avail our services, You agree to accept as-is and never to challege this Refund Policy ## 2. Digital Products and Merchandise 2.1. Pinnacle may offer digital products or merchandise for sale, such as health-related e-books, educational materials, or promotional items. 2.2. All sales of digital products and merchandise are final, and we do not offer refunds for these items. 2.3. Before purchasing any digital product or merchandise, please review all product details and specifications to make an informed decision. ## 3. Physical Products (Material, Therapy Equipment, Medical Devices, etc.) 3.1. In some cases, Pinnacle may provide medical devices, or other physical products as part of the treatment plan. 3.2. Due to patient safety and regulatory compliance, we do not accept returns or offer refunds for prescription medications, medical devices, or any other physical products dispensed or provided by Pinnacle. 3.3. If you have any concerns about the medical device prescribed or provided during your visit, please contact our customer support team within 24 hourss to discuss the matter further. You can find this in our Contact Information section. ## 4. Refund Exceptions No Exceptions: Any exceptions to this policy must be in writing and signed by an authorized representative of the Company. However, no service or product is explicitly mentioned as eligible for a refund in this policy. ## 5. No Refund for Partial Usage 5.1. Finality: If you have utilized a portion of a service or product offered by Pinnacle, no refund will be provided for the unused portion. ## 6. Refund Request Procedure 6.1. Contact: Despite our no-refund policy, if you believe that a refund is warranted, please contact our customer support team at 9100 181 181 or care@pinnacleblooms.org. 6.2. Details: Provide the necessary details, such as the date of purchase, the service or product for which you are requesting a refund, and the reason for your request. 6.3. Final Decision: Our customer support team will review your request; The decision of the customer support team is final and binding. By continuing to avail our services, You forefiet your right to challenge this decision. ## 7. Change in Treatment Plan 7.1. If there is a change in your therapy plan or medical condition during the course of your therapy services, resulting in a modification of services or products, no refund will be provided. ## 8. Refund Processing Timeframe 8.1 Not Applicable: Since no refunds are provided, there is no processing timeframe involved for refunds. ## 9. Refund Reversals 9.1. Not Applicable: Refund reversals do not apply as no refunds are granted under any circumstances. ## 10. No Refunds for Insurance Payments 10.1. Finality: If you have made payments for our services through insurance coverage, no refunds will be processed for any amount paid. ## 11. Feedback 11.1. Contact: If you have any concerns or feedback regarding your experience at our Clinics, please let us know, and we will do our best to address your concerns promptly. ## 12. Currency and Taxes 12.1. Not Applicable: Since no refunds are provided, currency and taxes do not apply to the refund policy. ## 13. Non-Transferability of Refunds 13.1. Not Applicable: Since no refunds are provided, the non-transferability of refunds does not apply. ## 14. No Guarantee of Results 14.1. Disclaimer: Pinnacle strives to provide the best possible Services to our health seekers. However, we do not guarantee specific results or outcomes from the services or products offered. ## 15. Contact Information If you have any questions or concerns about this Refund Policy or need further clarification, please contact us at: Pinnacle Blooms Network unit of Bharath HealthCare Laboratories P LIMITED Suchitra, Hyderabad, TS, 500067 India Email: [care@pinnacleclinics.org] Phone: [9100 181 181] ## 16. Modification or Discontinuation of Refund Policy 16.1. The Company reserves the right to modify, update, or discontinue this Refund Policy at any time without prior notice. 16.2. By continuing to avail our services after any modifications to the Refund Policy, you agree to be bound by the revised terms. ## 17. Language Versions 17.1. In the event of any discrepancy or inconsistency between translations of this Refund Policy in different languages, the English version shall prevail. ## 18. Refund Policy Acknowledgment 18.1. By using our services and making any purchase from Pinnacle, you acknowledge that you have read, understood, and agreed to this Refund Policy. ## 19. No Refund Policy in Contractual Agreements 19.1. If you have entered into any contractual agreement with Pinnacle that includes provisions for refunds, this Refund Policy shall supersede any such contractual clauses, and no refunds will be provided. ## 20. Entire Agreement 20.1. This Refund Policy constitutes the entire agreement between you and Pinnacle concerning the subject matter herein and supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written. Please be advised that this Refund Policy clearly outlines that no refunds will be provided for any services or products offered by Pinnacle, regardless of the circumstances. By using our services or purchasing products from our Clinics, you acknowledge and agree to these terms." } }