# Reviews, Testimonials & Publication Consent

Canonical: https://www.pinnacleblooms.org/endorsement-and-testimonial
Effective: 1 October 2026
Version: 2026-10-01.1
Operator: Bharath Healthcare Laboratories Private Limited

## Honest feedback

Pinnacle Blooms Network is operated by Bharath Healthcare Laboratories Private Limited (BHCL). In these policies, “we”, “us” and “our” mean BHCL in its operation of Pinnacle Blooms Network.

Reviews and testimonials should reflect a person’s actual experience. We do not require a favourable review as a condition of care. A negative review or complaint should not be suppressed merely because it is critical. External platforms apply their own review rules.

## Connections and incentives

A staff, partner, paid, gifted or other material relationship must be disclosed when relevant. We do not present an incentivised statement as independent endorsement. Do not manufacture reviews or imply that an institution endorses Pinnacle because a profile, citation or licence exists.

## Identifiable stories and child images

A child’s image, voice, identifiable story or clinical details require a separate and informed publication choice by the person with appropriate authority. The proposed use, channels and context should be explained. Declining publicity does not mean declining care. Publicity consent cannot authorise publication prohibited by law; raw clinical records and sensitive health information must not be published. De-identification must not be assumed from omitting a name alone.

## Editing and withdrawal

Editing should preserve meaning and context. We must not turn one family’s experience into a guaranteed outcome. You may ask us to stop a consent-based future use or remove content we control. We will explain any practical or lawful limit; copies, shares or independent reviews on third-party platforms may require their own removal process.

Email [care@pinnacleblooms.org](mailto:care@pinnacleblooms.org) with the subject “Publication consent or removal request”, a way to contact you and the information needed to understand your request. You can call [9100 181 181](tel:+919100181181) for guidance. Do not send passwords, OTPs, full card details or unnecessary child records.

## Updates

This edition is effective from 1 October 2026. It replaces the previous public website wording for this subject. Material changes will be dated here. It does not retrospectively introduce charges or remove rights under an existing agreement.

Nothing in this policy removes a right, remedy, complaint route or protection that applicable law gives you. Booking-specific written terms must be disclosed before you agree; they cannot override mandatory law.