# Contact & Grievance Information

Canonical: https://www.pinnacleblooms.org/contact-information
Effective: 1 October 2026
Version: 2026-10-01.1
Operator: Bharath Healthcare Laboratories Private Limited

## Family guidance and centre enquiries

Pinnacle Blooms Network is operated by Bharath Healthcare Laboratories Private Limited (BHCL). In these policies, “we”, “us” and “our” mean BHCL in its operation of Pinnacle Blooms Network.

Call [9100 181 181](tel:+919100181181) for our national guidance and enquiry team. Free guidance is available 24/7; this is separate from centre opening hours, appointments, specialist availability and paid services. Ask about the relevant centre, professional, service, price and access before travelling.

[Find a centre](/centers) · [Send an enquiry](/enroll-autism-speech-aba-therapies-india).

## Service, billing and general correspondence

Email [care@pinnacleblooms.org](mailto:care@pinnacleblooms.org). Use a clear subject such as “Service question”, “Booking change”, “Billing review” or “Website correction”. Include a contact route and relevant reference. Tell us the issue and requested next step; keep unnecessary child information out of an initial email.

For documents by post or an office visit, ask the team for the current complete receiving address and availability. The published corporate locality is Suchitra, Hyderabad, Telangana 500067, India; it is not a complete mailing instruction.

## Privacy grievance officer

Mr. Gokul Krishna Rao
Privacy Grievance Officer · Bharath Healthcare Laboratories Private Limited
[care@pinnacleblooms.org](mailto:care@pinnacleblooms.org) · [9100 181 181](tel:+919100181181)

Use the subject “Privacy request — Grievance Officer”. Current SPDI privacy grievances are to be addressed expeditiously within one month of receipt. We may need proportionate identity or authority information before changing or disclosing a record. See [Privacy Policy](/privacy-policy).

## Complaints and escalation

If an initial response does not address your concern, reply with the earlier correspondence and ask for escalation to the responsible management team. Keep a copy of your request. Applicable statutory complaint routes remain available. Relevant online transaction complaints are subject to applicable acknowledgement and redress requirements, including the E-Commerce Rules where applicable.

An enquiry message or call is not itself an appointment confirmation or emergency service. Obtain explicit booking confirmation before travelling.

## Updates

This edition is effective from 1 October 2026. It replaces the previous public website wording for this subject. Material changes will be dated here. It does not retrospectively introduce charges or remove rights under an existing agreement.

Nothing in this policy removes a right, remedy, complaint route or protection that applicable law gives you. Booking-specific written terms must be disclosed before you agree; they cannot override mandatory law.