{
  "url": "https://www.pinnacleblooms.org/contact-information",
  "title": "Contact & Grievance Information",
  "version": "2026-10-01.1",
  "effectiveOn": "2026-10-01",
  "operator": "Bharath Healthcare Laboratories Private Limited",
  "ownerAuthorisedEdition": true,
  "independentLegalReviewClaimed": false,
  "privacyGrievanceOfficer": "Mr. Gokul Krishna Rao",
  "contact": {
    "email": "care@pinnacleblooms.org",
    "phone": "9100 181 181"
  },
  "text": "Family guidance and centre enquiries Pinnacle Blooms Network is operated by Bharath Healthcare Laboratories Private Limited (BHCL). In these policies, “we”, “us” and “our” mean BHCL in its operation of Pinnacle Blooms Network. Call 9100 181 181 for our national guidance and enquiry team. Free guidance is available 24/7; this is separate from centre opening hours, appointments, specialist availability and paid services. Ask about the relevant centre, professional, service, price and access before travelling. Find a centre · Send an enquiry. Service, billing and general correspondence Email care@pinnacleblooms.org. Use a clear subject such as “Service question”, “Booking change”, “Billing review” or “Website correction”. Include a contact route and relevant reference. Tell us the issue and requested next step; keep unnecessary child information out of an initial email. For documents by post or an office visit, ask the team for the current complete receiving address and availability. The published corporate locality is Suchitra, Hyderabad, Telangana 500067, India; it is not a complete mailing instruction. Privacy grievance officer Mr. Gokul Krishna Rao Privacy Grievance Officer · Bharath Healthcare Laboratories Private Limited care@pinnacleblooms.org · 9100 181 181 Use the subject “Privacy request — Grievance Officer”. Current SPDI privacy grievances are to be addressed expeditiously within one month of receipt. We may need proportionate identity or authority information before changing or disclosing a record. See Privacy Policy. Complaints and escalation If an initial response does not address your concern, reply with the earlier correspondence and ask for escalation to the responsible management team. Keep a copy of your request. Applicable statutory complaint routes remain available. Relevant online transaction complaints are subject to applicable acknowledgement and redress requirements, including the E-Commerce Rules where applicable. An enquiry message or call is not itself an appointment confirmation or emergency service. Obtain explicit booking confirmation before travelling. Updates This edition is effective from 1 October 2026. It replaces the previous public website wording for this subject. Material changes will be dated here. It does not retrospectively introduce charges or remove rights under an existing agreement. Nothing in this policy removes a right, remedy, complaint route or protection that applicable law gives you. Booking-specific written terms must be disclosed before you agree; they cannot override mandatory law.",
  "markdown": "## Family guidance and centre enquiries\n\nPinnacle Blooms Network is operated by Bharath Healthcare Laboratories Private Limited (BHCL). In these policies, “we”, “us” and “our” mean BHCL in its operation of Pinnacle Blooms Network.\n\nCall [9100 181 181](tel:+919100181181) for our national guidance and enquiry team. Free guidance is available 24/7; this is separate from centre opening hours, appointments, specialist availability and paid services. Ask about the relevant centre, professional, service, price and access before travelling.\n\n[Find a centre](/centers) · [Send an enquiry](/enroll-autism-speech-aba-therapies-india).\n\n## Service, billing and general correspondence\n\nEmail [care@pinnacleblooms.org](mailto:care@pinnacleblooms.org). Use a clear subject such as “Service question”, “Booking change”, “Billing review” or “Website correction”. Include a contact route and relevant reference. Tell us the issue and requested next step; keep unnecessary child information out of an initial email.\n\nFor documents by post or an office visit, ask the team for the current complete receiving address and availability. The published corporate locality is Suchitra, Hyderabad, Telangana 500067, India; it is not a complete mailing instruction.\n\n## Privacy grievance officer\n\nMr. Gokul Krishna Rao\nPrivacy Grievance Officer · Bharath Healthcare Laboratories Private Limited\n[care@pinnacleblooms.org](mailto:care@pinnacleblooms.org) · [9100 181 181](tel:+919100181181)\n\nUse the subject “Privacy request — Grievance Officer”. Current SPDI privacy grievances are to be addressed expeditiously within one month of receipt. We may need proportionate identity or authority information before changing or disclosing a record. See [Privacy Policy](/privacy-policy).\n\n## Complaints and escalation\n\nIf an initial response does not address your concern, reply with the earlier correspondence and ask for escalation to the responsible management team. Keep a copy of your request. Applicable statutory complaint routes remain available. Relevant online transaction complaints are subject to applicable acknowledgement and redress requirements, including the E-Commerce Rules where applicable.\n\nAn enquiry message or call is not itself an appointment confirmation or emergency service. Obtain explicit booking confirmation before travelling.\n\n## Updates\n\nThis edition is effective from 1 October 2026. It replaces the previous public website wording for this subject. Material changes will be dated here. It does not retrospectively introduce charges or remove rights under an existing agreement.\n\nNothing in this policy removes a right, remedy, complaint route or protection that applicable law gives you. Booking-specific written terms must be disclosed before you agree; they cannot override mandatory law.\n",
  "legalSources": [
    {
      "title": "Information Technology SPDI Rules, 2011",
      "url": "https://emb.mes.gov.in/Common/help/gsr3_10511.pdf"
    },
    {
      "title": "Consumer Protection Act, 2019",
      "url": "https://www.indiacode.nic.in/indiacode/bitstream/123456789/15256/1/eng201935.pdf"
    },
    {
      "title": "Consumer Protection (E-Commerce) Rules, 2020",
      "url": "https://consumeraffairs.gov.in/public/upload/files/E%20commerce%20rules_1732703966.pdf"
    }
  ],
  "policyTextSha256": "9295c9e1f52693ae75254314b8c51cecc0f3937f4bb03094bfc0aac1201496c4",
  "htmlSha256": "efe6d9cc7efa87654a54a8db39079cc44bb6050f8bfc5cf4499829f44c2c8db6",
  "historicalSource": {
    "status": "Historical prior public wording; not the current edition",
    "url": "https://www.pinnacleblooms.org/contact-information",
    "retrievedAt": "2026-09-30T22:01:09.126445+00:00",
    "htmlSha256": "bab6db023700c4e5ab9ae7ee967e5ea21663b13cd8c95c7fea70167f6e8cbaf3",
    "textSha256": "8307719444f52f7bc5959d0e89b392479a5e2794035c5f89861ebaf9dc9d47b9",
    "printedRevision": "01-10-2026",
    "text": "LAST REVISION: 01-10-2026 Contact Information - Pinnacle Blooms Network unit of Bharath HealthCare Laboratories Pvt. Ltd. If you have any questions, concerns, or inquiries regarding our services or policies, you can contact us using the following methods: Mailing Address: Pinnacle Blooms Network unit of Bharath HealthCare Laboratories Pvt. Ltd - World's #1 Autism Therapy Centers Network Suchitra, Hyderabad, TS, 500067 India Customer Support: Phone: [9100 181 181] Email: [care@pinnacleblooms.org] General Inquiries: Email: [care@pinnacleblooms.org] Business Inquiries: Email: [care@pinnacleblooms.org] Our dedicated team is available to assist you during our business hours: Business Hours: Mon - Fri : [8:30am to 7:00pm] Every 2nd Saturday, 4th Saturday, All Sundays are holidays. For specific inquiries or support related to certain policies or services, please refer to the relevant policy documents or sections. We value your feedback and strive to provide excellent service to our valued users. Thank you for choosing Pinnacle Blooms Network unit of Bharath HealthCare Laboratories Pvt. Ltd - World's #1 Autism Therapy Centers Network."
  }
}